FAQ

After successful registration through our portal, you will receive an email containing an invoice outlining your chosen classes/programs, payment options, and any eligible discounts. It is important to verify that the email address associated with your portal login is accurate and reflects the email address you wish to receive correspondence from.

If you do not receive any emails from us, please check your spam or junk mail folder to ensure that our communications are not inadvertently filtered.

Please note that refunds or credits will not be issued for missed classes. In the event that the studio cancels classes due to inclement weather or poor road conditions, make-up classes will be arranged.

Missed classes due to illness, family commitments, or other personal activities are not eligible for refunds or credits.

For further details, please refer to our Policies & Procedures page. Thank you for your understanding.

In order to successfully complete your registration with The Dance Official, a credit card must be present on file. Should a payment be missed or late (based upon your payment preferences), the credit card will be charged as a back up payment option. Failure to provide payment will result in your credit card being charged (plus any additional late fees, NSF charges, etc). *Please note- a 3% service charge is added per transaction for any credit card charges**